Agent KB articles (8)

Understand the Ticket List View

Created by Supplier Portal, Modified on Thu, 8 May at 1:03 PM by Supplier Portal
Understand the Ticket Details View

Created by Supplier Portal, Modified on Thu, 8 May at 1:04 PM by Supplier Portal
How to Process a Ticket

Created by Supplier Portal, Modified on Thu, 8 May at 1:05 PM by Supplier Portal
How to Track Time on a Ticket

Created by Supplier Portal, Modified on Thu, 8 May at 1:05 PM by Supplier Portal
Keyboard Shortcuts in Freshdesk

Created by Supplier Portal, Modified on Thu, 8 May at 1:06 PM by Supplier Portal
Perform Macro Actions with Scenarios

Created by Supplier Portal, Modified on Thu, 8 May at 1:08 PM by Supplier Portal
Viewing Ticket Activity History

Created by Supplier Portal, Modified on Thu, 8 May at 1:10 PM by Supplier Portal
Set Password

Created by Supplier Portal, Modified on Wed, 14 May at 3:13 PM by Supplier Portal